Privacy Policy
Last updated: 7 September 2025
Your Privacy Matters
At Heartlink, we're committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and protect your data.
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number when you create an account
- Order Information: Shipping address, billing information, payment details
- Communication: Messages you send us through contact forms or customer support
- Memory Content: Photos, audio files, messages you upload to your necklace
Information We Collect Automatically
- Device Information: IP address, browser type, device identifiers
- Usage Data: Pages visited, time spent on site, referring websites
- Cookies: Small files stored on your device to improve your experience
How We Use Your Information
- Order Processing: To fulfill your orders and provide customer support
- Communication: To send order updates, respond to inquiries, and provide customer service
- Product Functionality: To enable the memory storage features of your necklace
- Improvement: To analyze usage and improve our website and services
- Marketing: To send promotional emails (only with your consent)
- Legal Compliance: To comply with applicable laws and regulations
Memory Content Privacy
Your Memories Are Private
- We never access, view, or share your personal memory content
- Your photos, messages, and audio files are encrypted and stored securely
- Only you can access and modify your memory content
- We provide backup services but cannot recover your content if you lose access
- You can delete your memory content at any time
Information Sharing
We do not sell your personal information. We may share your information only in these limited circumstances:
- Service Providers: With trusted partners who help us operate our business (payment processors, shipping companies)
- Legal Requirements: When required by law or to protect our rights
- Business Transfer: In connection with a merger, sale, or acquisition
- Consent: When you explicitly consent to sharing
Data Security
How We Protect Your Data
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal information by employees
- Regular security audits and monitoring
- Secure payment processing through trusted providers
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain processing of your information
To exercise these rights, contact us at info@heartlink.studio
Cookies
We use cookies to enhance your experience on our website:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our website
- Marketing Cookies: Used to show you relevant advertisements
You can control cookies through your browser settings, but some features may not work properly if you disable them.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Email: info@heartlink.studio
Address: Heartlink Studio, United Kingdom